1. About This Privacy Policy

Cobalt Environmental Consultancy Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information or use our services.

This policy applies to the website: cobaltenvironmental.co.uk and to personal information provided directly to Cobalt Environmental Consultancy Ltd.

2. Who We Are

The organisation responsible for your personal information is:

For privacy or data protection enquiries, please contact us using the details above.

3. Information We Collect

We may collect personal information that you provide to us when you contact Cobalt, request information, submit an enquiry or communicate with us.

This may include:

• Your name
• Your company or organisation name
• Your email address
• Your telephone number
• Information contained in your enquiry
• Information you choose to provide about your business, site or requirements

We may also receive information when you communicate with us by telephone, email or other direct means.

4. Information Submitted Through Our Website

If you use our website contact form, the information you submit is used to respond to your enquiry and, where appropriate, discuss or provide our services.

We do not ask you to provide personal information that is not reasonably necessary to deal with your enquiry.

5. How We Use Your Information

We may use personal information for the following purposes:

• To respond to enquiries and requests for information
• To communicate with prospective or existing customers
• To provide quotations or information about our services
• To provide and manage our services
• To maintain business and customer records
• To manage our business relationship with you
• To comply with legal or regulatory obligations where applicable
• To protect our business, website and users from misuse or unlawful activity

6. Our Lawful Basis for Processing Personal Information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide services or take steps at your request before entering into a contract.
• Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
• Legal obligation: where we need to process information to comply with a legal or regulatory obligation.
• Consent: where we have asked for your consent and you have provided it.

The lawful basis used will depend on the specific purpose for which your information is being processed.

7. Who We Share Your Information With

We do not sell your personal information.

We may share personal information where necessary to operate our business, provide our services, respond to your enquiry or comply with legal obligations.

This may include trusted service providers who process information on our behalf, such as website, hosting, email or IT service providers.

Where we use service providers, we expect them to handle personal information securely and only for appropriate purposes.

8. International Transfers

Some technology or service providers used to operate modern websites and business systems may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

9. How Long We Keep Your Information

We will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or regulatory requirements.

The appropriate retention period will depend on the nature of the information and our relationship with you.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law including:

• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

These rights are subject to legal conditions and exemptions.

If you would like to exercise a data protection right, please contact us using the details below.

12. Marketing Communications

We may use contact information to communicate with prospective or existing customers about our services where permitted by applicable law.

Where consent is required for a particular type of marketing, we will seek the appropriate consent.

You can ask us to stop sending marketing communications at any time by contacting us.

13. Cookies

Our website may use cookies and similar technologies to help operate the website, improve functionality and understand how the website is used.

Some cookies may be necessary for the website to function, while others may be used for additional purposes.

Where required by law, we will seek appropriate consent before using non-essential cookies.

Further information about cookies used on our website may be provided through our cookie information or consent tools.

14. Children’s Information

Our services and website are intended for businesses and professional users. We do not knowingly seek to collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection requirements.

The latest version will be published on this page.

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint can be found on the Information Commissioner’s Office website .

17. Contact Us

If you have any questions about this Privacy Policy or how Cobalt Environmental Consultancy Ltd handles personal information, please contact us.